Hands down, the number one issue among all our clients is this: Finding and retaining good help. This is true at all organizational levels. From production workers to planners, to customer service folks, to managers. Good help is hard to find. And when you do find it, you don’t want to lose it!
Every day employees report to work, and their general happiness, focus, and capabilities directly impact your bottom line. While “Employee Satisfaction” cannot be defined monolithically (different things matter differently, at different times to different people…ugh), at least one thing is true: consistency helps. People like a consistent environment where their days are predictable and efficient. Employees get satisfaction from easy access to business information. What a difference fast and reliable data provides by helping valued workers do their job better and with pride! Any manager knows their people’s frustration with poor manual systems. These lead to duplicated entries, confusion, and mistakes. Specifically, no one likes inaccuracies in inventory, accounting, and customer account information.
While not a panacea for employee satisfaction, a good business system can help. More precisely, let’s call it a “well-deployed” ERP. Such a system will make a difference through embedded processes familiar to well-trained users. An ERP will automatically flag issues as they arise so your employees can work well together and minimize hunting and pecking.
The right ERP can boost productivity, sales, and profits, as a by-product of a team effort during implementation. Each worker can expand their abilities, resulting in a higher level of satisfaction. With procedures streamlined, inefficiencies and redundant duties are reduced or even removed.
Furthermore, with the right systems in place, the information collected can be useful in determining when there’s a need for compliance analysis, auditing tasks, and identifying issues in the process. HR professionals can also use the tools to find areas of improvement for employees and distribute rewards accordingly.
Even if you don’t foresee ERP as a means to employee satisfaction, it is a common side effect of a robust implementation (aka “well deployed”). Good workers, who are well-trained in your ERP, are more likely to remain longer. This minimizes disruption and saves you money on training and employee search costs.
In the long run, an experienced and satisfied employee workforce can mean significantly more profits for your business and the stability to ride it through the ups and downs of the economy.
Ready to bring more consistency to your processes and improve employee satisfaction? Acuity can help. Give us a call today!