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The Advantages of Outsourced IT

By Joseph Timmins

In our last post, we discussed the importance of educating employees on security risks and best practices to build a culture that supports a healthy network environment.

Now, let’s take a look at your IT department.

In-house technical support can be tricky territory for some businesses. On one hand, there is a sense of security knowing that your IT lives within your four walls. However, there are definite advantages to outsourcing IT. Let’s take a look...

Here are 4 advantages to outsourcing your IT:

Outsourced IT Services Can Be More Cost-Effective

In some cases, employing full time IT can be expensive. Outsourcing technical support frees you of this expense (i.e. salary, office space, IT equipment) – affording you the option to pay for a tailored support package. Consider doing the cost comparison.

outsourcingOutsourced IT Services Typically Have Better Technology

IT support companies are trained in several technologies and have wider experience than in house staff. This is a definite advantage. Your support team will exhibit faster response and repair times.

Outsourced IT Services Increase Your Ability to Grow

Outsourcing IT support services promotes growth without putting a strain on your business. Flexible and customizable support packages also accommodate changing business needs – allowing you to continue to address client needs, without distraction.

Outsourced IT Services Provide Better Customer Service

Outsourced IT service providers are capable of managing support calls and providing quality customer service. This allows you to focus on important business requirements, like customer satisfaction.

Have you considered outsourcing your technical support to save time, money, and provide higher quality customer service? If not, the experts at Acuity would love to help you choose the path that’s right for your business! Contact us today for more information.

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Topics: information technology

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