ISO 9001: The 101

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The ISO 9000 family of quality management systems standards was designed to help organizations meet the needs of customers and stakeholders while also meeting statutory and regulatory product requirements. ISO 9001, in particular, addresses the requirements an organization must meet to fulfill these standards.

ISO 9001

With over one million certificates currently issued worldwide, ISO 9001 is well-established around the world as a quality management system standard.

It provides organizations with a framework and set of standards with benefits including:

  • Operational efficiencies
  • Increased customer satisfaction and retention
  • Audit reduction
  • Improved employee motivation/morale
  • Advancements in international trade
  • Increased profits
  • Waste reduction
  • Increased productivity
  • Improved standardization

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ISO 9001:2015

The latest revision, ISO 9001:2015, is a 30-page document directly audited against for registration purposes.

The outline requirements for ISO 9001:2015 include:ISO 9001

  • Section 4: Context of the Organization
  • Section 5: Leadership
  • Section 6: Planning
  • Section 7: Support
  • Section 8: Operation
  • Section 9: Performance Evaluation
  • Section 10: Improvement

Before certification registrars can issue/renew a certificate, their auditors must be confident that you have fully implemented the requirements of these sections. ISO standards are also reviewed every five years to determine whether a revision should be made in light of relevance to the current marketplace,  thus maintaining the highest level of quality standards possible at all times.

Using an ERP System to Manage ISO Compliance

New ERP systems help manage ISO compliance with workflow and documents management software that target process control and information dissemination needed for ISO compliance. These systems can be repositories for Corrective Action Reporting (CAR). You’ll get much better control and status reporting, which provides huge advantages over offline processes and MS Word files, which reside on a common drive, or worse – individual hard drives.

Is your organization ISO compliant, with effective information management systems? If not, would your business, present customers, and sought-after customers benefit from the adoption of ISO? The experts at Acuity would love to hear more about your current business and help you implement information solutions that support ISO! Contact us today for more information.

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Joseph Timmins