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ISO: It’s the Process, Not the People

By Joseph Timmins

Every business has a set of processes to manage the daily operations that deliver their goods and services. Well-defined processes are crucial to repetitive, consistent, high-quality business productivity; ill-defined processes, on the other hand, will plague a business and yield sub-optimal results.

The Blame Game

When a process isn't clearly defined and inevitably breaks down, the blame often falls on an individual or the team – but that's a mistake. Instead of going on a witch hunt, shift the focus to the process itself; a kaizen event is a good example.

Don't Give Up on People

It's not that people aren't important, because they are. But putting the right process in place defines a consistent way and, ideally through Lean initiatives, leads to the optimal method of doing something. A process focus will revolutionize your business, and you can get better processes with an ERP system built on best practices and workflow.

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Here's what can you expect when you shift to a process focus:

Increased Efficiencies

Having the wrong processes in place leads to redundancy and constant "reinvention of the wheel” – wasting time, money, and resources.

The right ERP system helps automate and standardize business processes by removing process variability and reducing the risk of non-compliance with ISO policies and procedures.

Decreased Dependency on Existing StaffProcess Management - Three Arrows Hit in Red Target on a Hanging Sack on Natural Bokeh Background..jpeg

A people-centric business is at the mercy of “tribal knowledge,” which creates huge operational dysfunctions when people leave.

The right ERP system defines processes and allows employees to do their jobs without being their jobs. Remember, though, don't give up on people: involving employees in system implementation promotes enthusiasm and accountability and leads to an engrained process culture.

Improved Employee Morale

Companies who blame employees have unhappy employees with low morale because their employees feel undervalued; this often results in apathy and poor performance. Most people want to do a good job, but they need help defining what "doing a good job" looks like.

The right ERP system alleviates this by empowering employees with the right processes and tools to get their job done.

Are your employees set up for success? Does your company have the right ERP system in place to properly manage your ISO processes and business needs? If not, the experts at Acuity would love to learn more about your business and discuss available options to get your processes back on track. Contact us today for more information.  

Topics: ISO

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