--- title: "ISO: It’s the Process, Not the People" description: Well-defined processes yield consistent, high-quality productivity; ill-defined processes yield sub-optimal results. Learn more about the ISO processes here. image: https://www.teamacuity.biz/hubfs/Canva%20images/Canva%20Design%20DAFxiTNKyHE.png --- Learn more about how to choose the right ERP with our ERP Evaluations Series. [Learn More.](https://www.teamacuity.biz/blog) [![logo-top](https://www.teamacuity.biz/hs-fs/hub/420229/file-1511926966.png?width=166&height=89&name=file-1511926966.png "logo-top")](https://www.teamacuity.biz) - [Home](https://www.teamacuity.biz/) - Software - [SAP Business One](https://www.teamacuity.biz/sap-business-one) - [SAP Business One and AWS](https://www.teamacuity.biz/sap-business-one-and-aws) - [Wisys Supply Chain Management](https://www.teamacuity.biz/wisys) - Services - [Success Methodology](https://www.teamacuity.biz/success-methodology) - [Consulting](https://www.teamacuity.biz/consulting) - [On-Going Support](https://www.teamacuity.biz/ongoing-support) - About - [About Acuity](https://www.teamacuity.biz/about-acuity) - [Careers](https://www.teamacuity.biz/careers) - [Resources](https://www.teamacuity.biz/resources-section) - [Resources](https://www.teamacuity.biz/resources-section) - [Blog](https://www.teamacuity.biz/blog) - [Contact](https://www.teamacuity.biz/contact-us) [![logo-top](https://www.teamacuity.biz/hs-fs/hub/420229/file-1511926966.png?width=166&height=89&name=file-1511926966.png "logo-top")](https://www.teamacuity.biz) [![logo-top](https://www.teamacuity.biz/hs-fs/hub/420229/file-1511926966.png?width=166&height=89&name=file-1511926966.png "logo-top")](https://www.teamacuity.biz) - [Home](https://www.teamacuity.biz/) - Software - [SAP Business One](https://www.teamacuity.biz/sap-business-one) - [SAP Business One and AWS](https://www.teamacuity.biz/sap-business-one-and-aws) - [Wisys Supply Chain Management](https://www.teamacuity.biz/wisys) - Services - [Success Methodology](https://www.teamacuity.biz/success-methodology) - [Consulting](https://www.teamacuity.biz/consulting) - [On-Going Support](https://www.teamacuity.biz/ongoing-support) - About - [About Acuity](https://www.teamacuity.biz/about-acuity) - [Careers](https://www.teamacuity.biz/careers) - [Resources](https://www.teamacuity.biz/resources-section) - [Resources](https://www.teamacuity.biz/resources-section) - [Blog](https://www.teamacuity.biz/blog) - [Contact](https://www.teamacuity.biz/contact-us) [![logo-top](https://www.teamacuity.biz/hs-fs/hub/420229/file-1511926966.png?width=166&height=89&name=file-1511926966.png "logo-top")](https://www.teamacuity.biz) [ISO](https://www.teamacuity.biz/blog/topic/iso) # ISO: It’s the Process, Not the People By [Joseph Timmins](https://www.teamacuity.biz/blog/author/joseph-timmins) March 16, 2017 1 Minute Read Every business has a set of processes to manage the daily operations that deliver their goods and services. Well-defined processes are crucial to repetitive, consistent, high-quality business productivity; ill-defined processes, on the other hand, will plague a business and yield sub-optimal results. ## The Blame Game When a process isn't clearly defined and inevitably breaks down, the blame often falls on an individual or the team – but that's a mistake. Instead of going on a witch hunt, shift the focus to the process itself; a kaizen event is a good example. ## Don't Give Up on People It's not that people aren't important, because they are. But putting the right process in place defines a consistent way and, ideally through [Lean initiatives](https://www.teamacuity.biz/blog/what-is-lean-manufacturing), leads to the optimal method of doing something. A process focus will revolutionize your business, and you can get better processes with an ERP system built on best practices and workflow. [![ISO blogs CTA rectangle](https://no-cache.hubspot.com/cta/default/420229/d1b75e48-94a1-424d-9966-f5481ceaa0cc.png)](https://cta-redirect.hubspot.com/cta/redirect/420229/d1b75e48-94a1-424d-9966-f5481ceaa0cc) **Here's what can you expect when you shift to a process focus:** ## Increased Efficiencies Having the wrong processes in place leads to redundancy and constant "reinvention of the wheel” – wasting time, money, and resources. The right ERP system helps automate and standardize business processes by removing process variability and reducing the risk of non-compliance with ISO policies and procedures. ## Decreased Dependency on Existing Staff![Process Management - Three Arrows Hit in Red Target on a Hanging Sack on Natural Bokeh Background..jpeg](https://www.teamacuity.biz/hs-fs/hubfs/Images/Process%20Management%20-%20Three%20Arrows%20Hit%20in%20Red%20Target%20on%20a%20Hanging%20Sack%20on%20Natural%20Bokeh%20Background..jpeg?width=338&name=Process%20Management%20-%20Three%20Arrows%20Hit%20in%20Red%20Target%20on%20a%20Hanging%20Sack%20on%20Natural%20Bokeh%20Background..jpeg) A people-centric business is at the mercy of “tribal knowledge,” which creates huge operational dysfunctions when people leave. The right ERP system defines processes and allows employees to do their jobs without being their jobs. Remember, though, don't give up on people: involving employees in system implementation promotes enthusiasm and accountability and leads to an engrained process culture. ## Improved Employee Morale Companies who blame employees have unhappy employees with low morale because their employees feel undervalued; this often results in apathy and poor performance. Most people want to do a good job, but they need help defining what "doing a good job" looks like. The right ERP system alleviates this by empowering employees with the right processes and tools to get their job done. Are your employees set up for success? Does your company have the right ERP system in place to properly manage your ISO processes and business needs? If not, the experts at Acuity would love to learn more about your business and discuss available options to get your processes back on track. [Contact us](https://www.teamacuity.biz/contact) today for more information.   #### Joseph Timmins Author ## Recommended For You [![](https://www.teamacuity.biz/hubfs/Canva%20images/Canva%20Design%20DAFxopgbaf8.png)](https://www.teamacuity.biz/blog/what-is-business-process-automation-and-how-it-can-transform-your-company) [business system](https://www.teamacuity.biz/blog/topic/business-system) 1 Min Read ### [What is Business Process Automation and How Can It Transform Your Company?](https://www.teamacuity.biz/blog/what-is-business-process-automation-and-how-it-can-transform-your-company) [Joseph Timmins March 14, 2018](https://www.teamacuity.biz/blog/author/joseph-timmins) [![](https://www.teamacuity.biz/hubfs/Canva%20images/Canva%20Design%20DAFxiGAkj-4.png)](https://www.teamacuity.biz/blog/5-benefits-of-process-automation-for-your-business) [business system](https://www.teamacuity.biz/blog/topic/business-system) 2 Min Read ### [5 Benefits of Process Automation for Your Business](https://www.teamacuity.biz/blog/5-benefits-of-process-automation-for-your-business) [Joseph Timmins March 29, 2018](https://www.teamacuity.biz/blog/author/joseph-timmins) [![Exact Macola Aids Manufactures to Achieve Performance Targets](https://www.teamacuity.biz/hubfs/businessman%20hand%20shows%20logistics%20diagram%20as%20concept.jpeg)](https://www.teamacuity.biz/blog/exact-macola-aids-manufactures-to-achieve-performance-targets) [5 Tips to Use Exact Macola 10 to Increase Quality](https://www.teamacuity.biz/blog/topic/5-tips-to-use-exact-macola-10-to-increase-quality) 1 Min Read ### [Exact Macola Aids Manufactures to Achieve Performance Targets](https://www.teamacuity.biz/blog/exact-macola-aids-manufactures-to-achieve-performance-targets) [Joseph Timmins July 28, 2015](https://www.teamacuity.biz/blog/author/joseph-timmins) ![logo-top](https://www.teamacuity.biz/hs-fs/hub/420229/file-1511926966.png) 125 Whipple Street Providence, Rhode Island 02908 [401.243.8480](tel:401-243-8480) 877.361.6534 [Follow us on Facebook](https://www.facebook.com) [Follow us on LinkedIn](https://www.linkedin.com) [Follow us on Twitter](https://www.twitter.com) [Follow us on Instagram](https://www.instagram.com) - [Home](https://www.teamacuity.biz/) - Software - [SAP Business One](https://www.teamacuity.biz/sap-business-one) - [SAP Business One and AWS](https://www.teamacuity.biz/sap-business-one-and-aws) - [Wisys Supply Chain Management](https://www.teamacuity.biz/wisys) - Services - [Success Methodology](https://www.teamacuity.biz/success-methodology) - [Consulting](https://www.teamacuity.biz/consulting) - [On-Going Support](https://www.teamacuity.biz/ongoing-support) - About - [About Acuity](https://www.teamacuity.biz/about-acuity) - [Careers](https://www.teamacuity.biz/careers) - [Resources](https://www.teamacuity.biz/resources-section) - [Resources](https://www.teamacuity.biz/resources-section) - [Blog](https://www.teamacuity.biz/blog) - [Contact](https://www.teamacuity.biz/contact-us)