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On-Demand Webinar: How ISO + Systems = Improved Customer Satisfaction

How ISO and systems equal improved customer satisfaction

ISO 9001

On-Demand! Join Jeff Stevens from Polaris MEP and Joe Timmins from Acuity Consulting Group to learn how the evolved ISO 9001 revision can help your organization win new customers and increase your current customers' satisfaction.

This webinar replay reviews the significant changes in the 2015 revision of the ISO standard. We review the key systems you can use to effectively implement the standard in your business.

In 28 minutes, you'll learn:

  • Key areas of ISO 9001-2015
  • Common misconceptions of ISO
  • Examples of systems that will help you pass the document management portion of a ISO audit, which is the most frequently failed portion of an audit


About the sponsors:

Acuity Consulting Group: Based in Providence, Rhode Island, Acuity is a software and process implementation and consulting firm. We believe that technology doesn’t solve problems if it isn’t properly applied to the right issues, and if your staff doesn’t know how to use the technology, it does your company no good. You need to balance technology, consulting, and training against the budget you can afford and the goals you are trying to achieve. This is something we never lose sight of.



Polaris MEP is a statewide non-profit organization that provides competitive manufacturing business improvement programs to grow Rhode Island's manufacturing industry.



Please fill out the form on this page to access the on-demand webinar now.



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