IT Support

You should be managing your business, not your computer system!

Productivity savings far outweighs the costs of maintaining a "well-oiled" computer network. The real cost to a business comes when networks are not reliable, or software return on investment is not fully realized. Being pro-active with your network is the only way to keep your network healthy.

With our IT support services, we can take charge of the management and implementation of your server network. This can involve evaluating your hardware needs, managing projects, procurement of hardware, installation and set up of operating systems and software applications, network administration, and end user support. Acuity is available for any IT support needs which may arise.

With over 20 years of IT administration and corporate experience, Hugh Kenworthy and Bob LaCroix are our expert "IT Guys". They can analyze your business IT processes and design better, more efficient methods of computing and meeting your technology needs. Hugh and Bob’s level of technical expertise has allowed them to solve dozens of complex network issues. At the same time, both are excellent communicators, allowing them to work well with both technical and non-technical personnel. Our IT team is reliable, responsive, and a pleasure to work with.

Please read more about Hugh and Bobs’ accreditations here.


top Our IT Preventative Maintenance program

"An ounce of prevention is worth a pound of cure... don't wait until a serious problem develops."

Several of our clients, especially those who do not have an Information Technology person on-site, find that our IT Preventative Maintenance program makes good business sense. Their systems run smoothly since we catch issues before they ever happen. Problems like Spyware, viruses; malware and SPAM (just to name a few) can disrupt your business, or worse, shut you down. Many times these unwelcome computer nuisances happen without you or your users even suspecting it.

Through ITPM, these problems can be eliminated at the right time for your business. Don't wait for your business to come to a screeching halt. Being proactive will save you money and reduce emergency calls and costly reactive problem solving.

As part of ITPM, Acuity will review your system, virus, spy ware and backup logs for any potential issues. We also will ensure that all network devices are updated with weekly Microsoft patches. In addition some of the components in your server require firmware upgrades that most people are not even aware of.

Our existing ITPM clients typically schedule us on a quarterly basis. ITPM can be completed in a four-hour time block.

If you desire to be an ITPM customer, or have other IT support needs, please do not hesitate to contact us. We look forward to supplying you with your information and technology needs!
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