FAQ's

How many installations do you have?
We presently have 100 client installations. Many are highly active and we correspond with them on a regular basis. Our installations grow dynamically, with constant need to expand users, add modules and broaden the use of the system. We assist our clients with this growth.

What is your advantage over your competition?
Although technology has advanced at an unprecedented pace, there is no substitute for personal service. The primary reason clients engage us is our commitment, sense of loyalty and responsiveness. This is evidenced by our prompt correspondence (via email, phone messages, cell-phones, etc.).

We have an educated and experienced staff with a simple mission: "Our clients will succeed!!"

What does Acuity provide?
We provide product (software) and services (training, installation, conversions and implementation planning). We present quotes for all project work, and also are available on an hourly basis. We define costs to clients, and provide value with return on investment.

What are the hardware requirements?
SAP and Exact are client server environment products. We recommend standard name brand hardware for servers and workstations. Contact us for written specifications. We require that our hardware consultant perform a network assessment. This will determine the "state of the network" before implementation.

How long does an implementation project take?
The time to "go live" depends on how many packages are being installed and the level of priority the client gives the implementation. We perform "fast track" implementations within 30 days of start. However, clients must be available and committed for this to succeed. On the opposite extreme, an implementation can be spread out over a longer period to support a client's environment. We are comfortable that a reasonable size implementation with a motivated client team can be completed in less than 90 days.

When will benefits be realized?
Often, "low hanging fruit" problems are fixed immediately. Deeper benefits are realized a year or so after the "go live" date. This provides several months of data, a chance to improve system use and to derive benefits from a wide range of reports. In short, having meaningful data to make insightful business decisions is the true benefit.

What information does my company need to provide?
We need to know about current system needs, and future business objectives that the client seeks. It is imperative that the client allocates sufficient time for the system users to be trained and to practice with the new software.
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